COVID has made a huge impact on our lives (especially our social life). It has affected us so deeply that it has created a ‘new normal’ for us. And everyone is trying to adjust to this new normal which some may find easier to adapt to than others. Where does digital marketing stand in such a world?

With this new world, a leaf must be turned. Will it be for the better or for the worse? What are the expectations of and for the digital marketing industry? How has it fared through COVID?

People have changed due to this pandemic. Change is in the air. Change is, quite frankly, inevitable. You are forced to change in these changing times. And, digital marketing has held its ground all through the multiple waves of COVID.

With social distancing, restrictions on the normal way of life and such people have been deprived of their choice (which many consider freedom). In a situation like this, the digital world opened the world of (almost) limitless choices to the people. And, the switch was sudden.

People needed no persuasion as would have normally required. They readily switched to digital means of acquiring things. People crave freedom even if it is only an illusion. And, the choices that were now before them were unlike any other they had seen. This, they now understand as normal. They have switched (a majority of them).

Everything is truly at their fingertips and they feel a lot better than they used to. And, during such a time, digital marketing has thrived. Yes, it has seen a huge boost. Everything is now digital. People work from home, buy groceries from home.

People have developed a sense of trust towards the digital that they previously lacked, which has proved immensely beneficial to digital marketing. And, to compete with digital rivals, businesses have spent more on digital marketing the past year than ever before, and results have exceeded expectations. Digital marketing is now inevitable for businesses. Without digital marketing, a digital business would perish.

What about the traditional means?

They are things of the past in this new world. Their time is done. You should really think about a digital marketing agency and the things it can do for your business.

People have invested more in the digital marketing field and this investment has steadily increased through the consecutive waves of the pandemic raging throughout the world. This can only mean one thing. Digital marketing is very effective in such a time. Or, in a time such as this, people wouldn’t be spending so much on it when they are too concerned about saving up and hoarding.

People expect to be treated better in this changing world. Their vastness of choice makes them King. They could abandon your business and go for another. The choice is as limitless as raindrops and people would have you understand that. As things stand, you must personalize the experience of the customers.

This is done through collecting data and such data is used to personalize websites and apps. You wouldn’t treat a new customer the way you would treat a long-term loyal customer. Their needs and expectations are different. This is why their experience matters. Turning a lead into a customer and keeping the existing ones has never been so easy before (or hard). You make it, you shape it. It all depends on the strings you pull.

You must know your customers and digital marketing tools are a key to this and you want all the data and information of your customers sorted and tailor their experience according to the information. We should make sure that a customer is not confused with another. Like freedom, people consider their identity as something very valuable. And, it would be bad if you messed up. Also, things like these must be done with care. They shouldn’t feel you’re prying into unwanted places.

Why do people care about privacy so much when they know very little about it?

You must play your cards right and use digital marketing to the full extent without overdoing it. And, staying in touch is one thing that has been made very easy through this digital medium. You can stay connected to your customers and gain their loyalty through your constant efforts to please them. You must keep in touch so that your customers keep coming back to you.

All is well with digital marketing during this COVID situation. What about after? What when all this is over? People are itching to go out… to see other people and interact with them. Won’t this affect the digital world and market adversely?  Will not all this be a waste then?

Of course not. People are too lazy to go back to their old lifestyle especially when things have been made so much simpler for them by the digital world. It will be hard to go back to the way things were. Even if things go back to the way it was, what of it? If you have earned for yourself a name during this time, that is going to last and you cannot deny the things that it will bring.

Digital marketing has thrived through (and on) COVID and it will continue to thrive after COVID. COVID has been a catalyst to where things would have been in the future. The future is now. It is close at hand, thanks to the pandemic. Digital marketing will stay relevant and it is not going to fade into the shadows without a bang. So, don’t worry about it. Digital marketing is here to stay…until another leaf must be turned.

We at TGI Technologies, one of the best digital marketing companies in Kochi, Kerala can help you make your business thrive in a COVID-ridden and post-COVID world.